Skilful kukurukurwa chinhu chinokosha chebhizimisi rakabudirira, kusimbisa kubatana, kugadzirisa kusawirirana mamiriro kwete mubhizimisi chete, asiwo muhukama hwehukama. Nyika yebhizimisi inokoshesa vanhu vane unyanzvi hwokukwanisa kutaurirana nenzira yakarurama.
Kutaurirana - chii ichocho?
Unyanzvi hwekukurukurirana hwakanatswa kubvira kare. Mazuva ano anoziva vatauriri vari mukutsvaga muzvinyorwa zvakasiyana-siyana zvebhizimisi. Kukurukurirana nekugadzirisa kukakavadzana - kubudirira kweizvi kunobva kuburikidza neruzivo rwepfungwa uye ruzivo rwakanaka. Masiteri ekukurukurirana anobatsira kuwana hukama hunobatsira, kukwezva vateereri vakanakisisa nekuvaka hukama hwemakore akawanda.
Psychology of Negotiation
Kubudirira kukurukurirana kunovakirwa pane ruzivo rwepfungwa dzevanhu. Nzira dzekukurukurirana dzinosanganisira kusiyanisa kwakasiyana-siyana uye mashura, naizvozvo muzvinabhizimisi ane ruzivo mupfungwa wepfungwa dzepfungwa. Munguva yekutaurirana, nzira dzepfungwa dzinowanzoshandiswa kubatsira kuvaka kuvimbana nekuwirirana pamwe:
- Kuratidzwa kwekutarisirwa: "Wakasvika seiko? Zviri nyore kuwana kero, "kupa kweiyo / coffee.
- Kukosha ndiko kusimbiswa kune chimiro uye unhu hwemumwe wako.
- Kuzara congruence ndiko kusanganisa kwekutaura, zviratidzo uye chiso chemaziso.
- Cherechedza pfungwa uye mazano ebhizimisi.
Nzira yekukurukura nenzira yakarurama sei?
Nzira yekukurukurirana nayo - ino inodzidziswa mumayunivhesiti, pamisangano yakasiyana-siyana, asi chaizvoizvo zvinhu zvose zvinoitika zvakasiyana zvachose. Uye zvinyorwa zvose zvakagadzirirwa zvinongobatsira kusarega kurasika panguva yekutaura kwebhizimisi. Chinonyanya kukosha ndechekubudiswa nevanoshamwaridzana. Kuburikidza kukurukurirana kugadzikana, kuvimba, kutsanangura charisma uye kuremekedza kune rumwe rutivi uye kutevera mitemo:
- chinangwa chakajeka ndechekukurukurirana kwakadini;
- kunyatsonzwisisa kwemashoko echibvumirano;
- zvinhu zvose zvinofanira kusimbiswa nekubvumirana, zvinyorwa;
- kutevedzera kurongwa kwose - zvakakosha kuchengetedza shoko rako.
Nzira yekukurukurirana sei kubatanidzwa?
Kutaurirana nevhizimisi vebhizimisi kunokonzera kukakavara kukuru pakati pevaya vari kutanga bhizinesi ravo. Kukwezva vatengi, vashandi vebhizimisi - izvi zvose zvinoda unyanzvi hwemhizha. Kukurukurirana kwakakosha kutungamirira mumweya wekubatirana, kwete makwikwi uye mweya wemakwikwi. Kukurukurirana kunofanira kutorwa zvine musoro. Kukurukurirana kunobudirira kunosanganisira:
- nzira yekukurukurirana inofadza, yakasununguka uye yakanyarara;
- pfungwa dzekoni, zvirevo, zvikonzero - kwete kukurukurirana pane "nzvimbo isina chinhu";
- kuratidzwa kwechido mune zvinodiwa zvekwereti, kukurukurirana;
- mhinduro ndeyokuti "Ndichafunga", uye kwete pakarepo "hongu" ichabatsira zvakare zvakare kuongorora zvose zvinokuvadza uye zvinodiwa zvekushandira pamwe.
Mitemo yekuitisa hurukuro dzefoni
Maitiro ekukurukurirana kwefoni kwevakawanda anoonekwa semhando yakanyanyisa yekukurukurirana mukusabatwa kwemukati wemunhu. Zvose zvinotarisa pamusoro pekutaura, mhedziso, inzwi rezwi, manzwiro anoita inzwi. Nzira yekukurukurirana nefoni ndeyemhando yehumbozha nekuchengetedza mamwe maitiro:
- Mutongi wechitatu hutongi. Kana, mushure mechiratidzo chechitatu, munhu asingatori foni, zvakakodzera kubvisa foni.
- Inzwi ikadhi rokukoka. Mukukurukurirana, hutano hwehutauriri hunonzwika pakarepo, hutsitsi uye kuvimba
- Zvakakosha kuzvizivisa nezita uye kubvunza zita remunhu waunenge achitaura naye.
- Ratidza kufarira kwechokwadi kune munhu.
- Kukurukurirana kunofanira kuitwa maererano nesangano rakanyatsorongeka.
- Kushandiswa kwemashoko anoteerera ekuteerera.
- Kuonga kwenguva yakashandiswa pamagumo ehurukuro.
- Kuongorora kwekukurukurirana.
Zvikanganiso zvakajairika pakukurukurirana
Kubudirira kukurukurirana kunoenderana nehuwandu hwemamiriro ezvinhu akazadziswa. Vanyori vakawanda vebhizimisi uye vatungamiri vekutanga pamatanho ekutanga vanoona zvikanganiso zvakafanana:
- Kusakwanira kugadzirira kukurukurirana nemunhu angangodanana naye, mutengi. Improvisation munyaya ino ichaita basa rakaipa.
- Kuitisana nhaurirano kunoitwa munharaunda yekwereti kana shamwari. Zvose ropafadzo uye kushandiswa mumaoko eyo ari mu "nzvimbo" yake.
- Ziva kutya kwako. Zvakakosha kuita basa rekutya kukurukurirana zvisati zvaitika.
- Kugakava uye uchapupu munguva dzehurukuro: "Zvandinotaura zviri nani, uye (mumwe munhu) zvisina maturo" achasiya zvisingaiti zvakanaka.
- Psychological pressure. Kukakavara hakuiti chido chekushandira pamwe.
- Kurasikirwa kwekufungidzirwa, kunogona kuratidzirwa mukuenzanisa uye kunobatsira, kutaura:
- boredom;
- indifference;
- kunyanya kutaura;
- shoko parasites;
- kushivirira kubata nepeni kana penzura patafura.
Mabhuku paNegotiation
Mano ekutaurirana - mabhuku anotevera akazvipira kune nyaya iyi:
- "Ndinokunzwa iwe uye kuburikidza." Kubudirira mazano ekukurukurirana. M. Goulstone . Bhuku racho rinogadzirirwa mabhizinesi, vabereki nevana vavo uye avo vanoda kunzwa uye kunzwa vamwe.
- "Kutaurirana kusina kukundwa." Harvard Method. R. Fisher, U. Jüri naBatton Patton . Mune basa ravo, vanyori vakarondedzera mumutauro mutsva nzira dzepamusoro dzekukurukurirana zvinobudirira, kudzivirirwa kubva kune vanoita sarudzo uye shamwari dzisinganyengeri.
- "Kukurukurirana pane zvakakodzera." Unyanzvi hwokukurukurirana kune avo vanoda kuzadzisa zvinangwa zvavo. S. Scott . Mumwe mudzidzisi webhizimisi ane ruzivo anogovana ruzivo rwehutano hwehutano uye maitiro ekugadzirisa manzwiro akasimba panguva yekukurukurirana.
- "Nzira yekukunda sei NO. Kukurukurirana mumamiriro ezvinhu akaoma. " U. Jüri. Kazhinji vanhu vanoona zvinhu zvakadai sokuti: vatauriri vanovhiringidza panguva yekukurukurirana, usateerera kumugumo, danidzira, edza kuisa pfungwa dzekutadza. Nzira uye nzira dzakarondedzerwa mubhuku dzinobatsira kubuda pakurwisana uye kutungamira kukurukurirana.
- "Kufurira uye kukurira" Zvinyorwa zvekukakavadzana zvinobudirira. N.Napryakhin . Kuita nhaurirano inobatsira ndeyekwanisi yekudzivirira pfungwa yemunhu. Bhuku rine nzira dzakawanda dzehutano hwekunyengetedza nekuita kuti vataurirane.